Coronavirus (COVID – 19): How The Strings Club and our Holiday Camps will be supporting your family in the foreseeable future
From The Strings Club Head Office, we wanted to let all parents know that we are here to support you and your family over the foreseeable future as we all deal with the impact of Covid-19. As parents ourselves we know it is a very unsettling time – we all have little ones to look after and ensuring their safety is paramount.
There is a lot of confusion around events across the country, and with the lack of clarity comes uncertainty and what ifs. All of which we would like to avoid because we take pride in the quality of childcare we offer and the service that we provide our customers.
That’s why we wanted to inform you and confirm that we are planning to proceed with our upcoming Holiday Camps at all locations unless we are notified otherwise from either the government or the venues that we hire. We also want to reassure you that we will be protecting your booking with us should we be forced to reassess.
We know you will have a lot of questions, so we’ve created a short FAQ to help you:
- What extra measures are you taking to ensure my child is safe at The Strings Club Holiday Camps?
All team members will be attending an urgent training session that will discuss how to ensure extra cleanliness at each of our Holiday Camps. This will include:
- Children cleaning their hands more frequently and for longer (over 20 seconds)
- All equipment including instruments will have cleaning frequency increased to eradicate potential contamination
- Team members will be guided on the symptoms of the coronavirus and trained on our new procedures and what to do if they suspect someone on site is showing symptoms of Covid-19
We will be taking every extra precaution necessary to ensure that children will be kept safe and their health comes first. As always, as parents you can be rest assured that whilst your child is coming to us to have a great time they are always safe in our care.
- How will I find out if the Holiday Camp is cancelled?
If we are unable to operate a Holiday Camp, you will be notified immediately via email and text message. We of course will ensure that we notify you as soon as we are made aware ourselves.
- Will I be able to transfer my booking?
We would be more than happy to transfer your booking to any of our future Holiday Camps should Easter not go ahead. We plan to run in May Half Term, Summer Holidays and October Half Term in 2020.
- Will your Holiday Camps be able to operate to the same high standards we know and love?
Every Holiday Camp venue will offer exactly the same quality of childcare and your child will of course have a lot of fun with us. Our popular timetables will not be disrupted and the same team members will be there to welcome your child with open arms.
As we are expecting lower numbers than usual, we may only have one instrument available per site and if this is the case, we will inform you via email.
- If your Holiday Camps cannot go ahead, how else will we be offering support to parents?
We understand your child will need some inspiration during the holidays and that’s why we plan to email you various activities to take part in every single day. These will be linked with the workshops that we plan to run at our Holiday Camps and will range from “Make a Daffodil” session to “Easter Egg Hunt” to Prokofiev’s “Peter and the Wolf”.
For more information we highly recommend you see the Government guide on coronavirus.
To keep everyone healthy and happy, we just ask:
- To not attend a Holiday Camp if you feel slightly unwell or show any symptoms
- To not attend a Holiday Camp if you have been in “close contact” with someone who has Coronavirus
- To call 111 if you need any health advice
- To ensure your child washes their hands before and after a class
- To use a tissue for any sneezes and runny noses and pop them in the bin
Again, we are here to support you and if you have any questions, please do not hesitate to contact us on email@example.com or 0121 296 9204.