Updated 31st January 2022
In plain language
Firstly, it goes without saying that your privacy is of the utmost importance to us, The Strings Club, and we will ensure that your experience with us is totally secure and always transparent.
We will not give your details to third parties or interested others for their marketing purposes. We will not use your details to bombard you with spam. We will not do creepy snooping. Instead we will use your order information to ensure your booking is organised properly and you are informed of important information relating to events.
If you would like to change the things you hear from or would like to unsubscribe you can continue to do so via every email we send to you. If you would like to delete your profile please email us at Head Office.
Our web servers are managed by Ionos and our booking system by Enrolmy.
Our marketing is managed using MailChimp which does operate servers outside the EU but is bound by the same GDPR rules as we are ensuring safety of your data. Only relevant information is stored in MailChimp in order for us to communicate with you regarding our events.
When making a purchase you will pay via Stripe. It goes without saying that the transactions have the highest level of security and are PCI DSS compliant. We don’t store any of your card details, however your order will appear in our accounting software Xero so we can pay our dues to HMRC.
When someone visits https://thestringsclub.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We use a third party provider, MailChimp, to deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
Gathering of Personally-Identifying Information
Certain visitors to the Strings Club’s websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that We gather depends on the nature of the interaction. For example, we ask visitors who sign up for our Newsletter to provide a username, first name, last name, email address and telephone number. And for safeguarding purposes when placing a booking for an event we collect information specifically relating to your child(ren)’s safety at our events.
The security of your personal data is protected by encryption on our web servers (provided by Ionos) and our marketing email servers (provided by MailChimp). Our Gateway and Merchant services (provided by Stripe) are PCI DSS Certified and provide the utmost level of payment security.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Google provide G Suite for our customer services emails.
Links To External Sites
People who contact us via social media
We use a third party provider, SocialPilot to manage our social media communications. If you send us a private or direct message via social media the message will be stored by Facebook or Instagram. It will not be shared with any other organisations.
We use Google AdWords for remarketing
Protection of Certain Personally-Identifying Information
The Strings Club discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on The Strings Club’s behalf or to provide services available at The Strings Club’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using The Strings Club’s website, you consent to the transfer of suchinformation to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, The Strings Club discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when The Strings Club believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Strings Club Limited, third parties or the public at large.
If you have signed up to our newsletter via MailChimp or placed a booking via ThinkSmartSoftware and have supplied your email address, The Strings Club may send you emails relating to the preferences you have supplied or the events you have booked.
The Strings Club may collect statistics about the behaviour of visitors to its website. We may display this information publicly or provide it to others. However, we will not disclose your personally-identifying information.
To enrich and perfect your online experience, The Strings Club uses "Cookies", similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.
Those who engage in transactions with The Strings Club – by purchasing our services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Strings Club collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with The Strings Club or to provide security and safety for the participant in the events being booked. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
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