We understand that choosing a programme for your child may be tricky. So we have provided answers to some of the most common questions parents have when booking with The Strings Club.

How can I get in touch?

You can get in touch with our office team in a number of ways:

Email: info@thestringsclub.org

Call: 0121 296 9204

Our regular office hours are 09:00 – 17:00, Monday to Friday every week.

During our Holiday Camps these are extended to 08:00 – 18:00.

Can you come to my child’s school?

We love to support the musical community of primary schools. That's why our afterschool clubs are back in 2022! Schools can choose from guitar, violin or ukulele for reception to year 6 - at a time and day that suits them.

To nominate your child's school for an afterschool club, email schools@thestringsclub.org and we'll get the ball rolling.

How do you recruit, check, and train your team members?

We handpick all of our team members because of their wealth of experience as dedicated string teachers and fully-trained childcare professionals.

All undergo a rigorous selection and training process including DBS Enhanced Disclosures, two reference checks, first aid training and receive ongoing training.

What are your 'Four Key Areas of Development'?

What enables our Holiday Camps to stand proudly apart from the rest is our passion and dedication in promoting the development of all children in our care.

Each activity that takes place at our Holiday Camps works alongside our “Four Key Areas of Development” that we believe are crucial in nurturing your child to flourish and reach their potential.

Development Guide

What is the Grand Concert?

Each Holiday Camp ends with a Grand Concert (Friday 3.30pm) – so your child and their new friends can proudly show you what they’ve learnt. Children will receive a certificate and a round of applause from a packed audience!

By the end of their time with us, your child will have experienced wonderful musical adventures, made new friends, and developed skills for life.

How will I be kept in touch about my child?

Your "Essential Information" email
We know how busy you are. That's why all information will be sent to your inbox in one handy email via our "Essential Info" guide. This will include info on the amazing team to timetables to location and parking.

6pm Daily Newsletter
Every evening, you'll receive a newsletter with information on what your child has been up to that day alongside access to our very own online gallery (showing children with photo consent only).

Daily Diaries
Each day you'll also receive a personalised daily report about your child.

Holiday Camp Manager Contact Number
Before the Holiday Camp begins we provide you with the direct numbers for the Holiday Camp Managers so you can give us a quick call if you'd like to find out how your child is getting on at any point.

What is a Named Contact?

A Named Contact is someone who is:

- Authorised to drop off a child at a Holiday Camp

‍-uthorised to collect a child at the end of the da

- To be contacted in the case of illness or emergency.

My child already has regular music lessons and is very good – will they be bored at your Holiday Camp?

Not at all! Our Course Leaders are experienced at teaching a range of ages and abilities. We regularly have children who play to a medium to high standard and we love to ask them to showcase their skills to other children.

Can I pay with childcare vouchers or tax free childcare?

You can indeed. Many children pay using childcare vouchers and tax free and we aim to make it as easy as possible at The Strings Club. View more details here.

See more info

What is your cancellation/refund policy?

We are unable to make any changes to your booking if we have been given less than 24 hours’ notice, and no refund will be issued.

If you have given us at least 48 hours’ notice before the date(s) you would like to cancel, we will refund you all monies paid and there will be no fee.

If you have given us less than 48 hours’ notice before the date(s) you would like to cancel, we regret to inform you that no refund is available except in the case of illness/injury. All claims must be supported by a doctor’s note in order to obtain a refund. For more information, please refer to our Holiday Camp Terms and Conditions.

What is your EYFS Minis Programme?

At The Strings Club, we are passionate about welcoming children as young as 4, for the whole day. This is why all of our Holiday Camps are EYFS Ofsted-registered.

What does this mean for your 4-5 year old child? Our 'Minis' programmes are specifically designed for children aged 4-5 in reception, and work alongside our EYFS policy.

Our morning “Learn Together, Play Together” sessions and range of afternoon workshops work closely with the 16 EYFS play types and 7 areas of learning.

Your child will receive a Key Person – an experienced Early Years practitioner. They will also receive a “Daily Diary” to ensure that you are fully aware of what your child has completed that day and how you can support them in their ongoing learning at The Strings Club.

What if we miss a session?

If you know that your child is going to miss a day, please get in touch with us.  

If we are informed within 48hrs prior to the session we will be able to release their space and either transfer your booking to a future date or provide you with a credit note.

If we are informed with less than 48hrs notice this may not be possible.

We won't have an instrument for your Holiday Camp!

Instrument hire is completely free of charge at all of our Holiday Camps. So your child can take home a guitar, violin or ukulele,
depending on the instrument available at your chosen venue.

What will my child be doing?

We open at 08:00 each day for our Early Bird club - the perfect start to the day - giving your child the opportunity to choose what they would like to do. Think board games, arts and crafts, lego, a selection of books, and musical activities.

We kick every day off with our “Welcome and Music Games Session” – the perfect introduction for new faces and returning children alike! It’s an opportunity for everyone to get to know each other, settle in, and for any new faces to find a buddy.

We then split off into groups for our "Learn Together, Play Together" sessions where children will have 2 x 45min sessions on their instrument.

In between these we’ll have a 30 min break for a snack and some time outside to ensure your little one gets to run around, grab some fresh air and play with their new friends. We then have a full hour for lunch.

After lunch we come together for our amazing workshops! Our carefully created range of twelve music-based workshops are designed to inspire your child right up until pick up time!

Each Holiday Camp ends with a Grand Concert – so your child and their new friends can proudly show you what they’ve learnt!

By the end of their time with us, your child will have experienced wonderful musical adventures, made new friends, and developed skills for life.

Does it matter that they are a complete beginner?

Absolutely not – we are the perfect introduction to an instrument for the first time!

We find that lots of parents ‘try’ our Holiday Camps to see whether the instrument is a good fit for their child before committing to regular lessons.

What's your staff to child ratio?

Our Holiday Camps exceed Ofsted ratio guidelines. So whether your child is 4 or 11, we believe children of all ages should be nurtured to reach their potential - in a safe and rewarding environment.

That's why our staff : child ratio is strictly 1:8, for all ages.

My child requires medication, how should I inform you?

If a child attending a Holiday Camp requires medication of any kind, their Named Contact must complete a "Permission to Administer Medicine" form prior to attending our Holiday Camp. This is found in our "Essential Info" email that is sent out one week before.

The designated First Aider(s) will be responsible for administering medication or for witnessing self-administration by the child. The designated First Aider will record any administration of medication on a corresponding Record of Medication Given form to be countersigned by the Named Contact upon collection of the child.

The designated First Aider can only administer medication that has been prescribed by a doctor, dentist, nurse, or pharmacist and all medicines must be in the original container as issued by the pharmacy.

If the children carry their own medication (e.g asthma inhalers), the designated First Aider(s) will offer to keep the medication safe until is required.

Under no circumstances will the First Aider(s) administer medication against the will of a child.

What does it mean to be EYFS Ofsted Registered?

Being EYFS Ofsted Registered ensures our standards are kept to a high level by having our Holiday Camps regulated and inspected by Ofsted frequently. We achieve this by:

• Our team member to child ratio meeting and exceeding Ofsted ratios.

• Being passionate about bringing music education to everybody, including children as young as 4.

• Offering progressive programmes that aim to develop your child’s musical proficiency and life skills as well as love for music!

• Designing a range of workshops that help nurture a variety of skills in children, from dance to musical theatre, creative arts to knowledge of music and ensemble playing.