3.1 FREE SESSIONS
The following provisions shall apply in relation to “Free Sessions” only.
3.1.1 We will offer your child one Free Session in a Class of their choice as part of specific promotions. This is providing:
- a) There is availability in the Class;
- b) Your child has not previously attended any other Free Complimentary Session, subject to paragraph 3.1.7.
3.1.2 You must book the Complimentary Class in advance with The Strings Club office over the telephone or online on our Website.
3.1.3 You must provide us with such contact, identification and health details as are requested by us so that we can assume responsibility for your child during the Session.
3.1.4 You must check the Enrolment Form prior to the Complimentary Class ensuring that it is accurately and fully completed.
3.1.5 If your child refuses to take part in the Session, one further Complimentary Class may be arranged at our discretion.
3.1.6 Once your child has attended a Complimentary Class in whole or in part, additional Complimentary Classes can only be arranged at our discretion.
3.2.1 Booked Sessions
184.108.40.206 Subject to paragraph 3.4.3, you must book ten Classes at any one time. Classes will run on consecutive weeks during Term-Time and may span the holidays.
220.127.116.11 Details of The Strings Club Term-Time dates can be found on our Website and the relevant Confirmation Email. It is your responsibility to make yourself aware of these.
18.104.22.168 The cost of Booked Sessions and valid methods of payment are given in the Confirmation Email and can be viewed at any time by logging in to your Account with Active Network.
22.214.171.124 The full cost of Booked Sessions minus any agreed discounts must be paid by the end of the first Booked Session, unless otherwise agreed.
126.96.36.199 If full payment is not received by the end of the first Booked Session, we reserve the right to suspend all Untaken Sessions and pursue payment for the full amount agreed at the time of booking.
188.8.131.52 Limited discounts are available in certain circumstances. Only one discount can be used against the cost of Booked Sessions at any time, unless otherwise agreed.
184.108.40.206 Sibling discounts only apply to the younger children if, at the time of renewal or booking, the eldest child booked session also takes place at the same venue.
220.127.116.11 All discounts must be claimed at the time of booking. No retrospective discounts or refunds will be offered.
3.3.1 All Merchandise must be paid for at the time of purchase.
3.3.2 Refunds will only be offered for merchandise in a saleable condition and where the cellophane wrapper is intact.
3.3.3 Merchandise proven to be faulty will be replaced if returned within seven days of purchase.
3.3.4 Where a child is attending a Strings Club Term-Time Class we offer one free Welcome Pack. This offer is subject to availability, and may be terminated without notice.
3.4 RE-ENROLMENT – Term Time Courses
3.4.1 We will send you a Feedback Form or call you on or after your child’s eighth Class as part of a Term Time Course. This will provide feedback on your child. It will also act as a notice to you to book a further ten consecutive Sessions.
3.4.2 Please note that if payment for a further ten Sessions is not received by the current tenth Session, no further Sessions will be booked and your child will be automatically withdrawn from the Class. Further attendance will require rebooking which is subject to availability.
3.5.1 If you would like your child to Transfer to a Class at a different time to their current Class, you must notify us at least three days prior to your child’s intended first changed Class. Subject to availability in the requested Class, we will arrange for the remainder of your child’s Untaken Sessions to be taken at the alternative Class at no cost to you.
3.7 CHANGES, CANCELLATIONS, & MISSED SESSIONS
3.7.1 All deposits, however paid, are nonrefundable.
3.7.2 You may cancel your child’s Untaken Sessions at any time and for any reason.
3.7.3 You must notify the The Strings Club directly by telephone (by speaking to an operator) at least three days prior to cancellation. Any other method of informing us will not be treated as notification for the purposes of this paragraph.
3.7.4 Only an Untaken Session may be cancelled.
3.7.5 Following cancellation, subsequent sessions must be booked in accordance with paragraph 3.2.
3.7.6 Session missed for any reason may not be added on to the end of the Booked Sessions under any circumstances.
3.7.7 If your child misses a Class at a Term Time Course, subject to availability, you may arrange a Make-Up Session at another Class in the same or a different Strings Club.
3.7.8 In order to take advantage of a Make-Up Session, you must notify us by telephone at least 1hr prior to the Missed Session in order for the office to advise as to Classes that may be suitable.
3.7.9 There is no time limit for attending Make-Up Sessions save that, at the time of the Make-Up Session, your child must have at least one Untaken Session at the School where the Missed Session occurred.
3.7.10 In the event that you wish to cancel any Untaken Sessions at a Holiday Camp:
- a) If you inform us 48 hours or more before the first Session of that block of Sessions was to be attended, we will credit your Account as per section 2.25. If you wish to change your booking from one Strings Club Holiday Camp to another in the same holiday period, subject to availability, the payment of any difference in cost, and our complete discretion, you may do so without financial penalty.
- b) If you inform us less than 48 hours before the first Untaken Session was to be attended, we will endeavour to release the Session(s) for resale. A credit may be issued on a case by case basis at the discretion of the Events and Courses Coordinator and Director.
- c) A refund will only be issued in exceptional circumstances, on a case by case basis, at the discretion of the Events and Courses Coordinator and Director.
3.8.1 We reserve the right to alter, vary, omit or substitute any part or parts of any Provision provided by us described in any promotional or other materials published by us or on our behalf.
3.8.2 In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.
3.9 WAITING LISTS
3.9.1 If your child is on a Waiting List, this does not guarantee a place in a particular Session.
3.9.2 Subject to paragraph 3.9.3 below, we intend to contact customers and prospective customers on the Waiting Lists in this order they joined the Waiting List.
3.9.3 We accept no responsibility and make no guarantees to the order in which places are offered.
3.9.4 Waiting List deposits are non-refundable but are treated as credits on Your Account and can be used and transferred in the same way.