At the moment we do not currently accept those that aren’t in reception, however your child is more than welcome to join us at our Summer Holiday Camps as we cater for those in pre-reception and use it as a stepping stone ahead of their first term in a school environment.
What is your cancellation/refund policy?
As a new Customer to The Strings Club Term Time Courses, you have a right to cancel at any time prior to 14 days before your first class begins and we will refund your money. Should you cancel within 14 days prior to the commencement date (up to 5:00pm the evening before) we will issue a refund minus a minimum £30 cancellation charge.
The Strings Club is under no obligation to refund the cost of the fees in the event that your child is unable to attend part of or the entire course for any reason, unless otherwise specified above.
My child isn’t a complete beginner – is The Strings Club for them?
There are two ways to enrol your child onto a Term Time Course.
- We offer a payment plan that includes an initial 30% payment to secure your child’s place on a Term Time Course, followed by two installments of 35% each. If a 30% payment has been placed, the remainder of payment will be taken automatically from your debit or credit card in line with the payment plan.
- You can make payment in full.
You can also find more information on our special offers on our Ways to Save page.
Do I need to buy a book for my child’s course?
You will not need to purchase a book for your child’s Term Time Course. When your child joins The Strings Club, they’ll receive the following:
- Free welcome pack via the post for both parent and child
- Brand new music book – including a backing track CD (RRP £10)
- End of term report
- End of term concert for friends and family
- End of term certificate
- Regular support via our “Practice Makes Perfect” Guides
Term has already begun, can my child still join?
If you’re child is a complete beginner, the latest they can join us on a Term-Time Course is Week 2. Unfortunately after this it is not possible to join the class, as by Week 3 they will have missed too much. However, they are very welcome to join us at our next Holiday Camp, or sign up for the next available term.
If your child has had lessons elsewhere, we will try our very best to locate a suitable class for them to join part way through a term. Please give us a call in the office so we can find out what they’ve got up to so far. Once we have a good picture of their ability and experience, we’ll be able to advise what would suit best!
Why do I have to purchase 10 classes at a time?
When your child enrols or renews their Term-Time Course at The Strings Club, they are booking a place in the course of 10 consecutive lessons. This means that even if they don’t attend their space has been reserved for them and no other child can take their place. Both our Strings Club Minis and Sound Start courses are specifically structured around this 10 week framework to provide a coherent and progressive path of musical development.
Why don’t you separate the children into smaller groups?
At The Strings Club, children are divided into groups depending on their age and developmental stage. Activities are expertly graded and adjusted to the abilities of the group, so you can be confident your child will be able to participate in every part of the session.
Our Strings Club Minis is specifically designed for 4-5 year olds – to encourage children develop life skills as well as their confidence, focus and wellbeing – all aspects that are vital in the first year of school life!
Our Strings Club Sound Start groups accommodate children in Years 1 to 6 who are all encouraged to work towards Music Medals, an award scheme part of The Royal Schools of Music – from Bronze, Copper, Silver and onwards!
The combination of our unique “Musicianship Matters” activities and the learning and performing of fun musical repertoire means that a 9 year old child can enjoy and benefit from a Strings Club lesson just as much as a 6 year old, and vice versa. In fact, we’ve found that a mixed age range increases the opportunities for growth and musical development. Younger children are stretched and stimulated by the rest of the group and older children blossom from the ability to influence activities and gain valuable leadership skills. Read more about the benefits of group learning here.
What if we miss a session?
At The Strings Club we understand that things don’t always go to plan and occasionally you might not be able to make a session. This is why we try to offer “make-up sessions” – an opportunity to join another class of a similar ability on a different day or at a different venue.
We will always provide you with that week’s ‘Practice Makes Perfect’ guide so your child still has plenty to work on that week.
If you know that your child is going to miss a session please get in touch with us, so we can let the course leader know. Unfortunately, if your child misses over two sessions in a term we may suggest that your child repeats that level next term.
What if my child’s instrument breaks?
Don’t panic! At The Strings Club we understand that accidents happen. Please get in touch with us as soon as you realise something has gone wrong – it may be easier to fix than you think! Depending on what’s happened to the instrument we will either class the problem as ‘Wear and Tear’, in need of ‘Repair’, or ‘Damaged’. See here for more information.
What’s the benefit of hiring of an instrument from The Strings Club?
Purchasing an instrument can be an expensive business, particularly for growing children. Just like everything else, they can need the size up sooner than you think! By hiring an instrument from The Strings Club you are guaranteed a high quality, appropriately sized instrument for the duration of hire – so if they grow half way through a term you can rest assured there will be the next size up waiting for them at their next lesson.