My child requires medication, how should I inform you?

If a child attending a Holiday Camp requires medication of any kinds their Named Contact must complete a Permission to Administer Medicine form prior to or upon arrival at the Holiday Camp.

The designated First Aider will be responsible for administering medication or for witnessing self-administration by the child. The designated First Aider will record any administration of medication on a corresponding Record of Medication Given form to be countersigned by the Named Contact upon collection of the child.

  • A separate form is required for each medication prescribed and the Named Contact is required to inform the designated First Aider should there be any change to dosage or frequency of the medication
  • The designated First Aider can only administer medication that has been prescribed by a doctor, dentist, nurse, or pharmacist and all medicines must be in the original container by the pharmacy
  • If the children carry their own medication (e.g asthma inhalers), the designated First Aider will offer to keep the medication safe until is required
  • Under no circumstances will the First Aider administer medication against the will of a child

What is your policy on instrument hire?

Instrument hire is completely free of charge at all of our Holiday Camps.

What is your cancellation/refund policy?

We are unable to make any changes to your booking if we have been given less than 24 hours notice, and no refund will be issued. If you have given The Strings Club at least 48 hours notice before the date(s) you would like to cancel, we will refund you all monies paid and there will be no fee. If you have given The Strings Club less than 48 hours notice before the date(s) you would like to cancel, we regret to inform you that no refund is available expect in the case of illness/injury. All claims should be supported by a doctor’s note in order to obtain a refund. For more information, please refer to our Holiday Camp – Terms and Conditions.

What if we miss a session?

If you know that your child is going to miss a session please get in touch with us.  If we are informed within 48hrs prior to the session we will be able to release their space and either transfer your booking to a future date or provide you with a credit note. If we are informed with less than 48hrs notice this may not be possible.

How will I be kept in touch with my child’s development?

Before joining our Holiday Camp, you’ll receive a detailed, downloadable ‘Parent Info Guide’ designed to ensure that your child is fully prepared to have their time of their lives with us! It’s packed full of all the information you need before joining us, including details of what to bring.

We have a fantastic week of music-making, workshops and activities planned and a detailed Holiday Camp Timetable that will be distributed in advance so you can see exactly what your little one will be up to each day! You will also be given your specific Holiday Camp Managers mobile number to check in.

Throughout your week, you will also receive a daily newsletter including details on the weekly programme, exclusive offers and what the next day will involve. You can also see what your child will achieve with us here.

What does it mean to be EYFS Ofsted Registered?

Being EYFS Ofsted Registered ensures our standard are kept to a high level by having our Holiday Camps regulated and inspected by Ofsted frequently. We achieve this by:

  • Our team member:child ratio meets and exceeds Ofsted ratios
  • We are passionate about bringing music education to everybody and this includes children as young as 4. We believe children of this age should start learning an instrument as they are susceptible to learning, especially through our fun-filled, high-quality provision.
  • Our progressive programmes that aim to develop your child’s musical proficiency, life skills as well as love for music! With our Grand Concert where your child can demonstrate what they have achieved and what fun they have had with their new friends
  • Our range of workshops that help nurture a variety of skills from dance to musical theatre to creative arts to knowledge of music to ensemble playing

For further information on what being EYFS Ofsted Registered, please see here.

What is the Grand Concert?

Each Holiday Camp ends with a grand concert (Friday 3.15pm) – so your child and their new friends can proudly show you what they’ve learnt! By the end of their time with us, your child will have experienced wonderful musical adventures, made new friends, and developed skills for life.

Can I pay via Childcare Vouchers?

We currently accept Childcare Vouchers from a range of providers for our Holiday Camps – visit our Ways to Save page for a full list. If your Childcare Voucher provider is not listed please give us a call and we’ll see what we can do.

Can I sign up for just one day at your Holiday Camps?

Of course! Our Holiday Camps are very flexible – you can book for anywhere from half a day through to the full week. We recommend that you don’t book for a Friday only as the children will be unable to participate in our Grand Concert as they will have not learnt the chosen piece during the week in our Learn Together, Play Together sessions.

My child already has regular lessons and is very good – will they be bored?

Absolutely not – our course leaders are experienced at teaching lessons to a range of ages and abilities. Where we have lots of children with prior experience we will run an Intermediate Ensemble.